right of withdrawal

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition you received it—unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, please contact us at support@genusstasse.com. Please note that returns must be sent to the following address: Herscheider Landstraße 127

If your return is accepted, we will send you a return label along with instructions on how and where to ship the package. Items returned to us without a prior return request will not be accepted.

If you have any questions about returns, you can contact us at any time at support@genusstasse.com. 

Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can assess and resolve the issue.

Exceptions / Items Not Eligible for Return
Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made items (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
Returning the item you received is the fastest way to get the item you want. Once the return is accepted, you can purchase the new item in a separate transaction.

European Union – 14-day cancellation period
Regardless, you have the right to cancel or return your order within 14 days without giving a reason if the item is shipped to the European Union. As described above, the item must be in the same condition as when you received it—unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds
We will notify you as soon as we receive and inspect your return, and let you know whether the refund has been approved or not. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@genusstasse.com